SKINTECHX believes our products are of the highest quality and designed to last long term. We offer 12-48 month warranties on all of our equipment. The warranty for your product will be activated at the time of the purchase, and the warranty certificate will be included in the manual when you receive your product. During the warranty period, we will gladly accept a defective machine to repair or replace it if it can not be repaired, and return it to you free of charge. We would gladly service your machine after the warranty period, however minor charges will apply. 

To prevent equipment failure daily maintenance service and maintenance is executed by the consumer while using the equipment. We recommend taking our complementary training for purchased equipment where you will learn how to use and maintain your product. It’s important to understand any damages due to maintenance failure or inappropriate use by customers are not covered by this warranty. Our warranty covers defects associated with internal components, however, accessories and parts, such as tips, handpieces, and gloves are not covered.

This warranty does not cover damage incurred by user environment and care including but not limited to fading, staining, crushing, and general wear.  All equipment purchased from SKINTECHX should only be used and operated by a qualified, trained professional. The limited warranty is only offered to the original buyer of the equipment and doesn’t transfer to a new owner. 

At SKINTECHX, we pride ourselves on offering only the most durable, reliable products. If you encounter any issues with your equipment within this warranty period, SKINTECHX will happily assist you in repairing or replacing a defective part, at no cost.  We will troubleshoot any equipment issues virtually with the consumer to keep your equipment functioning. If the initial troubleshooting did not resolve the problem with the unit, we will gladly accept the equipment back to our location for inspection and repair. All repair transit costs to SKINTECHX. facility is the sole responsibility of the customer. 

Photos/videos will be requested from consumers if any defect claim is filed. Please text pictures or videos to our customer service email or WhatsApp and allow the customer service representative to respond within 24 hours.

Please contact us at support@skintechx.com about warranty details on specific products, such as beauty equipment, furniture, and skin care products.