FAQ
Frequently Asked Questions
At SkinTechX, we know our clients want clear answers before investing in professional aesthetic equipment. Below are the most common questions about our products, shipping, certifications, and support.
Yes. SkinTechX provides free worldwide shipping with reliable tracking. No matter where your clinic or spa is located, we deliver safely and on time.
Delivery time depends on your region. Most orders are shipped within 3–7 business days, with international shipping taking 7–15 business days.
More details please view Shipping Policy
We accept all major credit cards, PayPal, and secure bank transfers. Our checkout is encrypted for full protection.
We offer a hassle-free return policy. If your device arrives damaged or does not perform as expected, please see our Return Policy for next steps.
Yes, we offer both full and partial refunds, depending on your situation.
Please enquire for more information about our Refund Policy.
Currently, we accept full upfront payments. However, depending on your location, financing may be available through PayPal Credit or third-party providers.
100% safe. Our payment provider is Credit Cards and Telegraphic Transfer Payments, which is certified at Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant. This is the highest PCI level, so your information is super well protected!
We also accept PayPal payment
Yes. All SkinTechX devices come with a manufacturer warranty covering defects and performance issues. Please see our Warranty Policy for details.
Yes. Our dedicated support team provides after-sales and troubleshooting assistance, ensuring your machine is always performing at its best.
Each machine comes with a user manual and maintenance guide. Our team also provides ongoing advice for cleaning, calibration, and proper handling.
Absolutely. Every device we supply is CE and part of devices supply FDA approved, ensuring maximum safety and compliance for professional use.
We make the shopping process easier and simpler. The price you see on the product page is the total price.
The only potential additional cost will be import tariffs on your side. Customs tariff rates vary from country to country, please check your country’s customs website for tariff rates, if you need to know. We also provide tax free delivery for other countries, depending on the product and delivery address.
When the goods arrive at your customs, you do not need to go to the customs office. The shipping company (i.e. DHL) will email you for the taxes. You make payment online and they let your goods go.
For more details on taxes, please feel free to contact us.
Yes. Many of our clients purchase multiple devices for their clinics. We offer bundle discounts for bulk orders—please contact us for details.
It depends on your services. For skin rejuvenation, we recommend HydraFacial machines. For body sculpting, try our EMSlim machine or Endosphere therapy. Our experts are happy to recommend the right solution.
The EMSlim machine uses electromagnetic energy to contract muscles and burn fat, while cavitation machines break down fat cells with ultrasound. Many clinics combine both for maximum results.
Our devices are professional-grade and designed for salons, spas, and clinics. For safety and effectiveness, they should only be used by trained practitioners.
You can reach us anytime via our Contact Page, email support@skintechx.com, or phone/WhatsApp. We respond within 24 hours.